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Jim K
Apr 25, 20222 min read
Service in a Covid World
The global pandemic has caused so much disruption in our lives. Perhaps like nothing else in our lifetimes. From quarantines, shut downs...
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Jim K
Dec 9, 20192 min read
Complimentary Breakfast and Litter Box?
Whether it's a hotel, coffee shop, theme park, grocery store, health provider or other business, good service is expressed in a number of...
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Jim K
Dec 2, 20191 min read
A Friendly Reminder
Now that the busy holiday shopping season is in full swing, we’ve been giving big thanks to Black Friday, Small Business Saturday, Cyber...
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Jim K
Nov 11, 20193 min read
Talk to me if you want to live
as computer systems become more and more advanced, the machines will eventually take over, and push us humans to the sidelines.
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Jim K
Oct 25, 20193 min read
A Tale of Two Halloween Stores
Delivering a good customer experience should always be a key component of a company's business. Even when pop-up Halloween store...
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